Warranty Policy

30-Day Money-Back Guarantee

MYCHWAY website provides customers with a "30-day product return guarantee" (calculated from the date of receipt), If you order products on this website and find the following situations after receiving the goods, you must contact our customer service department, and you can return and exchange the goods within 30 days from the date of receipt:

1. The product is found to be damaged when the goods are received;
2. The product is different or less than the product ordered by the customer on the website
3. It is found that the product has expired when the goods are received;

If you encounter items 1 and 2 above, contact our customer service department immediately on the day of receipt. Only unopened products can be returned. Some products that are discounted, opened, used or damaged due to customer's human factors can be returned. Cannot be replaced.

Warranty Period

All products include a 12-month warranty for main unit (excluding handles and accessories) and a 3-month warranty for accessories (such as handles, screens, etc.) from the purchase date.

Warranty Process

1. Reach out to our customer support at service@mychway.online with proof of purchase and a description of the issue, including photos or videos if possible.

Valid Proof of Purchase

Coverage Details

Not Covered Under Warranty

• Damage from misuse or not following instructions.
• Normal wear and tear, like scratches or dents.
• Unauthorized repairs or modifications.
• Consumables (pads, gels, filters, etc.) unless faulty on arrival.
• Accidental damage, including drops, water, or power surges.

Return & Shipping