FAQ
1. When will the machine arrive after order?
If the machine is shipped out from our China warehouse, it will take 3-5 working days to send out and take another 4-6 working days to arrive.
If the machine is shipped out from our USA warehouse,we can send it out within 1 day, and take another 3-4 working days to arrive. Thank you.
2. Do you offer user manual and training video?
Sure, after pay, we will send you user manual and training video. In addition, if you have any questions, you can contact us whenever you want. Thank you.
In order to pass the customs smoothly, the printed user manual will not be shipped with the machine.We will send you a PDF manual or video to show you how to use the machine.
3. Do you offer warranty for your machines?
Yes, we offer warranty for our machines, 1 year for main machine, 3 months for parts(screen and handles).
4. Do you do dropshipping or wholesale?
Sure, we do dropshipping and wholesale. If you are interested to learn more information, you can contact us and we will give you the best deal, thank you.
5. Can I customize the machine?
Yes, we offer customized service based on your needs. Before you pay, you can tell us your requirements such as the whole design, color, functions, logo and so on. And then we will make the renderings and send to you to confirm. If you say yes, you can choose to place order. After you pay, we will start to prepare your machine. After preparing your machine well, we will send you pictures or video of the machine. Before shipment, we will do quality test to make sure it is working properly. Thank you.
6. Is free shipping to US? How about other countries?
Yes, it is free shipping to US. If deliver to other countries, the price will be different with different shipping fee. There are some limitations to show different prices in different countries in our website. If you want to lean more information, you can contact our salesperson kindly and freely, thank you.
7. Can I add logo?
Certainly, if you want to add logo, after you pay, you can contact us and send us your logo. After we add the logo on the screen, and we will send the renderings to you to confirm. If you say yes, we will start to prepare your machine with your logo. Thank you.
8. How much customs fee?
We couldn't estimate the taxes and fees, because they depend on the local customs. If you want to know more detailed information, you may need to ask local customs.
